How to Listen to a Voicemail in the App
Where voicemail options live in RingCentral, checklist style.
Voicemail Lives in the App
Missed calls at Partners Dogs go to voicemail inside the RingCentral app, not a separate phone system.
In the App
- Voicemails show up in your message list, filterable by voice, fax, or text.
- Tap a voicemail to play it.
- From there: call back, text back, delete, save, or mark unread.
- Block a number straight from a voicemail if it is an unwanted caller.
Vendor Reference
Who to Ask
What steps come after you listen: decide right away whether to call back, text, or save it for later, rather than leaving a voicemail that needs a follow-up sitting marked read with no action taken. If the call went to voicemail because Do Not Disturb was on, confirming your DND status is explained here. Calling the sender back and need to hand them to a coworker instead? Check How to Transfer a Call. Check the vendor steps above for the current forwarding options instead of assuming what a voicemail can or cannot be forwarded to. Not sure whether a voicemail was saved or deleted? Check with your manager before assuming either way.