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Gingr Promotional Packages

Staff reference for applying a package credit and admin comp, in the right order, to balance a promotional reservation or invoice.

Purpose

This SOP is a four-step order of operations for balancing a promotional reservation or invoice, used for things like a group-class promo or a boarding reservation in a luxury suite. Package credit applies first, comp covers only what's left, then the family pays normally for anything the promotion doesn't cover.

At a Glance

  • Four steps, always in the same order: add to cart, apply the matching package, admin-comp the remainder, charge anything else normally.
  • A package credit only offsets the line item it's built for, never the whole cart at once.
  • Admin comp is an internal override applied at the line-item level, not a customer-facing discount code.
  • Only genuinely promotional line items get comped; anything the family is paying for normally still goes through checkout as usual.

Steps

  1. Add the dog and the promotional service to the cart. This works the same as any normal booking, whether it's a group-class promo or a boarding reservation in a luxury suite.
  2. Apply the matching package to the correct line item. Each line item needs its own matching package. If a promo covers both a boarding line and a training-session line, apply each line's own package to that line, not one package to the whole cart.
  3. Admin-comp whatever balance remains on that same line item. Once the package credit has applied, comp only what's left on that specific line item, the amount the package math doesn't reach. Use it only for the line item the promotion actually covers.
  4. Charge the family normally for anything else in the cart. Use their usual payment method for any service the promotion doesn't cover. Only the promotional line items get the package-then-comp treatment; everything else checks out the regular way.

Edge Cases / Troubleshooting

  • More than one promotional line item in the same cart. Work one line item at a time: apply its package, then comp what's left on that line, before moving to the next one. Comping the whole cart in a single action risks comping something that should have been charged.
  • The comp step and the payment step get confused. They are separate. Comp closes the remaining balance on a promotional line item; any other valid charge in the cart still takes a real payment method.

Which line items in a cart get the package-then-comp treatment

Only the ones the promotion covers. Everything else in the cart is charged with a normal payment method as usual.

Vendor Reference

The generic package-application screen behind this workflow is documented by Gingr here:

  • Packages - the general package section covering how a package credit applies to a line item.

Who to Ask

After you've run this sequence a few times it stops feeling like four separate steps: apply the package, then comp only what's left on that one line item. If a cart doesn't cleanly break down that way, or the promotion terms aren't clear to you, ask your manager before you start comping anything.