Email & Communication Tips
The email formatting standard and the in-person guest checklist behind every interaction.
Purpose
Every email sent from a Partners Dog Training account represents the business, whether it's a two-line reply or a full update. Meet the standard below every time.
Email Checklist
- Professional tone, always.
- No grammar or spelling errors.
- Address the recipient formally.
- Line spaces between the greeting, the body, and the salutation.
- Line spaces around any paragraph longer than 3-4 sentences, business-letter format.
- End with a pleasant salutation.
- Sign off with your name and the facility's contact information.
- Use approved images only. No watermarks. No pixelation.
How do I verify an email is ready to send?
Reread it against the checklist above before you hit send, not after. A line-by-line pass catches a missing line space or a stray typo while you can still fix it.
In-Person Checklist
- Greet every guest with a genuine smile, even mid-call.
- Acknowledge a waiting guest right away; tell them you'll be right with them.
- Finish fully with the guest in front of you before moving to the next.
- Never rush one guest to get to another.
- Give whoever is in front of you your full, undivided attention.
Most guests don't mind a short wait, as long as the service they get once it's their turn is excellent.
Where This Connects
See Greetings/Telephone Etiquette and Scripts for phone-specific wording, and Steps to Excellent Customer Service/ Troubleshooting for the fuller guest-interaction playbook. To log what a caller told you, see Taking A Message.