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Parent Portal Walkthrough & Guide

(~ 10 min) Step-by-step help to book services, enroll in classes, upload vaccinations, sign agreements, and track your dog’s day—all from your Gingr Parent Portal.

Overview

Your Gingr Parent Portal is the fastest way to manage Partners services across Scottsdale and Cave Creek: request boarding/day programs, enroll in Pet Parenting classes, upload vaccinations, sign agreements, and review updates. Gingr guides you with alerts if anything’s missing (e.g., expired shots or unsigned forms) so check-in is smooth. This guide will walk you through each essential process, providing step-by-step instructions and answers to frequently asked questions.

Portal login: https://partnersdogs.portal.gingrapp.com/#/public/login

Topics

  1. What You Can Do in the Portal

  2. Dashboard Tour (What you'll see and where to find it)

  3. Notifications & Alerts

  4. Book or Request Services (How-To)

  5. Enroll in Group Classes (How-To)

  6. Arrange Boarding & Day Programs (How-To)

  7. Manage Agreements & Vaccination Records

  8. Onboarding for Existing & New Users

  9. Common Questions & Answers

  10. Troubleshooting & Tips

  11. Glossary

  12. Additional Resources

What You Can Do in the Portal

  • Request/Book: Boarding, DaySchool (small-group day training), DayCamp (1:1 day training), select classes.

  • Enroll: Pet Parenting Group Classes by grade level.

  • Calendar: See every confirmed reservation and class.

  • Records: Upload Bordetella, Rabies, DHPP; add feeding/med notes.

  • Agreements: Read and e-sign required policies.

  • Profile: Update contacts, emergency info, preferred location.

Note: Certain special events (e.g., Rattlesnake Avoidance) are booked on our main website event page.

Dashboard Tour (What you’ll see and where to find it)

  • Home → Notifications Center: Your “at-a-glance” hub for anything that needs attention (e.g., missing pet info, expired/missing vaccinations, or a Gingr PreCheck form to complete). Click any notice to jump straight to the page to fix it; once resolved, the notice disappears automatically. If your dog is already checked in, the PreCheck notice is removed.

  • My Pets / Profiles: View and edit each pet’s profile, upload Bordetella, Rabies, DHPP records (PDF/JPG/PNG), and confirm feeding/meds notes. Gingr highlights missing/expired items until a valid file is on record.

  • Calendar / Schedule: A consolidated view of all upcoming reservations and classes. Use it to double-check dates, times, and locations after you submit a request.

  • Book / Request Services: Start new Boarding, DaySchool/DayCamp, or other services from the portal. During booking you can add multiple dates in one request via + Add More Dates, then submit everything together from the Review step.

  • Classes: Browse and request enrollment for available group classes and times. Some facilities require a package or staff placement before self-enrollment appears—this is configurable per site.

  • Report Cards & Media: Your dog’s Report Card (Pupdates) is shared via an email/SMS link. Any photos/videos attached to the report card can also appear on your portal’s View page or in your Adventure Album as soon as they’re uploaded.

Tip: If you can’t submit a request, check the Notifications Center first—Gingr blocks bookings until required items (e.g., vaccines or agreements) are complete.

Notifications & Alerts

How they work and what to expect

  • Where you’ll see them: All pet parents receive alerts in the in-app Notifications Center on the portal home screen—this is the system of record for anything you need to do.

  • What shows up: Common items include missing profile details, missing/expired vaccinations, and available PreCheck forms for faster drop-off. Each notice links to the exact place to fix it.

  • When they clear: As soon as you complete the required step (upload a vaccine, finish PreCheck, sign an agreement), the notification automatically disappears. If your dog is checked in, any remaining PreCheck notice clears as well.

  • How you receive them: In addition to the in-portal center, you will receive notifications by email, and/or SMS. You’ll still always see them in the portal even if you also get messages another way.

  • Capacity & status updates: Some alerts reflect booking actions (e.g., reservation requests, cancellations, special closures).

If anything seems unclear or a notice won’t clear after you’ve completed a step, refresh the page and recheck the item’s date (e.g., vaccine administered date). If it persists, contact Support and we’ll take a look.

Where to manage notifications

  1. Log in to your Parent Portal.
  2. Go to Profile (or My Account) → Contact / Notification Preferences.
  3. Verify your email and mobile number.
  4. Toggle Email and SMS categories you want to receive

Notices that cannot be turned off (required)

For safety, legal, or logistical reasons, these are always on (channel may vary by situation):

  • Reservation confirmations/changes/cancellations

  • Deposit/balance due and invoice notices tied to an active booking

  • PreCheck/required forms related to an upcoming service

  • Vaccination missing/expired or policy-required documents

  • Pickup/checkout timing and urgent facility alerts

  • Emergency or health/safety communications

These ensure you don’t miss time-sensitive items that affect your dog’s care, eligibility, or release. 

Book or Request Services (How-To)

Booking a service (general flow)

  1. Log in to the Parent Portal.

  2. Select Book (or Request Service).

  3. Choose Service Type (Boarding, DaySchool, DayCamp, Class).

  4. Pick location, dates, and add care notes (feeding/meds).

  5. Submit your request.

  6. Watch for confirmation (approved or pending follow-up).

Private lessons

  • If listed, select Private Lesson, share goals/preferences, and submit.

  • If not listed, contact your trainer or Support to schedule.

Enroll in Group Classes (How-To)

  1. Go to Classes in the portal.

  2. Browse grade levels (Pre-School → Dogtorate).

  3. Pick a class time and location that fits.

  4. Click Enroll/Register, confirm your dog, and submit.

  5. Check your Calendar for the enrollment.

New to classes? Complete a PD360 assessment first so we can place you at the right level.
Already training with us? Ask your trainer to place you into the correct class, then enroll.

Arrange Boarding & Day Programs (How-To)

Boarding

  1. Book → Boarding.

  2. Select dates (note 3-night minimum), location, and add care notes.

  3. Choose any add-ons (DaySchool/DayCamp/Treadmill).

  4. Submit and watch for confirmation.

Day programs (DaySchool / DayCamp)

  1. Book → Day Programs.

  2. Choose DaySchool (small-group) or DayCamp (1:1).

  3. Select dates, add goals/notes, and submit.

  4. Confirm on your Calendar.

Manage Agreements & Vaccination Records

  • Agreements: Open Agreements, read each document, and e-sign.

  • Vaccinations: Upload clear records for Bordetella, Rabies, DHPP; ensure vaccines are administered ≥ 7 days before any visit.

  • The portal notifies you about expiring paperwork.

Tips

  • Upload PDF/JPG with visible vaccine names & dates.

  • Keep a card on file for deposits and add-ons.

  • Update feeding/med instructions before every visit.

Onboarding for Existing & New Users

Onboarding for Existing Users

  1. If you’ve booked with us before: enter the email on file and your unique password.

  2. Click the Calendar or My Schedule, to look at any current bookings. 

  3. If you Forgot your Password, click Forgot Password on the log in page and you will be sent an email to change your password.

  4. Explore services, request/book, contact support and more in the Portal.

Onboarding for New Users

  1. Create your account (invitation link or sign-up from the login page).

  2. Add your pet(s) with vaccination uploads and care notes.

  3. E-sign agreements (Health & Safety, Staying Healthy, etc.).

  4. Explore services; if new to classes, book a PD360 Assessment for placement.

  5. Request/Book services and confirm on your Calendar.

Common Questions & Answers

How do I book boarding?
Go to Boarding under Services, pick dates/location, add care notes/meds, and submit. You’ll receive a confirmation once processed.

Can I modify or cancel a booking?
Yes, access your bookings in the Parent Portal, select the reservation, and choose the "Edit" or "Cancel" option.

How do I enroll in a Pet Parenting Class?
Go to Classes, select your grade level and time, then Enroll. If you’re new to classes, schedule a PD360 Assessment first for placement.

I can’t see dates for DaySchool/DayCamp.
Contact support if no dates are available, as this may mean camp is fully booked. You may request to be notified if a spot opens.

Where do I sign agreements?
In Agreements, open, read, and e-sign each required document. The portal flags anything missing or expiring.

How do I upload vaccines?
Go to Pets → Upload and add Bordetella, Rabies, DHPP with visible dates. Please ensure vaccines were given ≥ 7 days before service.

Can I book multiple services at once?
Yes, Gingr allows you to book various services. Each booking will appear individually on your dog’s schedule.

Will I get reminders and updates?
Yes, keep your email/phone current in Profile so you receive confirmations, updates, and renewal reminders.

What if I miss a class?
Check your class confirmation or contact Support regarding make-ups (availability varies).

How are specialty events booked?
Some events (e.g., Rattlesnake Avoidance) are booked on our main website event page, not through the portal.

Troubleshooting & Tips

  • Forgot password: Use Forgot Password at the login page.

  • No pets listed: Contact Support to link your profile.

  • Upload failing: Convert HEIC to JPG/PDF and retry; reduce file size if needed.

  • Calendar not showing items: Refresh, log out/in, and verify you’re viewing the correct dog and location.

  • Can’t find a service: Switch locations/dates or contact Support—some services are seasonal or limited-release.

  • Not receiving email notifications: Check spam/junk, add us to contacts, and confirm your email in Profile.

  • Not receiving text notifications: Confirm your mobile number and that SMS is enabled on your line.

  • Seeing duplicate alerts: You may have multiple channels turned on. Turn off the one you don’t want (where allowed).

Glossary

  • Gingr Parent Portal: Your online hub for bookings, records, and schedules.

  • PD360 Assessment: Partners Dogs 360 behavior/skills assessment used for class placement.

  • DaySchool: Small-group, curriculum-based day training for social dogs.

  • DayCamp: One-on-one day training/enrichment—ideal for less-social dogs or specific goals.

  • Agreements: Digital policies/waivers you e-sign in the portal.

  • Calendar: Consolidated view of every confirmed reservation/class.

  • Adventure Album: your dog’s shared Google Drive folder, updated daily with photos and videos from training and enrichment so you can view, download, and save/share everything in one place. It complements your Pupdates/report cards by keeping all media organized chronologically.

Additional Resources

Your Gingr Parent Portal centralizes everything—from booking and class enrollment to vaccinations, agreements, packages, and updates. If a step is blocked, check Notifications first; Gingr is designed to highlight exactly what’s missing so you can fix it in a click. When in doubt, reach out—we’re happy to help you navigate the portal and get your pup scheduled quickly