Pet Parent Portal Guide

Quick Answer

Your Pet Parent Portal is where you book boarding, DaySchool, and DayCamp, enroll in Group Classes, upload vaccination records, and e-sign agreements for visits to Partners Dogs in Scottsdale or Cave Creek. Start at the Notifications Center: it flags whatever is blocking a booking, an expired vaccine or an unsigned form, and links straight to the page where you fix it.

Logging In

Your portal lives at partnersdogs.portal.gingrapp.com, and it is worth bookmarking on your phone. Enter the email on file and your password. If you've forgotten the password, use Forgot Password on the login screen and a reset link will follow by email. Once you're in, Calendar or My Schedule shows any current bookings.

One account covers both locations. Your dog's records, care notes, and booking history follow you between Scottsdale and Cave Creek, so a stay at either one draws from the same profile.

Creating an Account

If you're new to Partners Dogs, setup runs four steps:

Create your account from an invitation link, or sign up directly from the login page.
Add your pet's profile, including vaccination uploads and any feeding or medication notes.
E-sign the required agreements (Health & Safety, Staying Healthy, and any others tied to the services you're booking).
Book a PD360 Assessment if classes are on your list. It places your dog at the right grade before you commit to anything, and that fee doesn't vanish: it converts into store credit the moment you sign up for whatever camp or membership it points you toward.

What to Have on Hand

Before you start, gather:

Current Rabies, DHPP (also written DAPP, and a DHLPP combination counts too), and Bordetella records, dated at least 7 days before your dog's first visit. Our Vaccination Policy covers the full rule set, including the minimum age and rescue waiting period.
A payment card on file for deposits and add-ons.
Emergency contact info, plus your email and mobile number, kept current under Profile. Update it your first week with the portal, not the week of a booking, so a missed alert never comes down to old contact details.

Booking a Service

Log in to the portal.
Select Book (or Request Service).
Choose a Service Type: Boarding, DaySchool, DayCamp, or Class.
Pick a location and dates, and add care notes for feeding or meds.
Submit your request and watch for confirmation. Some requests confirm right away; others need a quick follow-up if a date needs a closer look.

Booking more than one stay or class in the same sitting? Use "Add More Dates" before you submit, then review everything together: it saves you from resubmitting the same request piece by piece.

One boarding detail catches new families off guard: a 3-night stretch is the shortest reservation the system accepts, so you can't book just a single overnight. You can layer on an add-on in the same request, a DaySchool day, a DayCamp day, or a treadmill session.

For day training, choose Day Programs, then pick DaySchool for small-group training or DayCamp for one-on-one, add dates and goals, and submit.

Private Lessons follow the same Book flow when listed for your location. If you don't see it as an option, contact your trainer or Support directly to schedule.

Enrolling in Group Classes

Go to Classes in the portal.
Browse by grade level, Pre-School through Dogtorate.
Pick a class time and location that fits.
Click Enroll, confirm your dog, and submit.
Check your Calendar to confirm the enrollment landed.

New to classes? Book a PD360 Assessment first so we can place your dog at the right level. Already training with us? Ask your trainer to confirm placement, then enroll yourself once you know the grade.

Agreements and Vaccination Records

Open Agreements, read each document, and e-sign it. The portal flags anything still missing or close to expiring so you're not guessing which one needs attention. For vaccination records, upload Rabies, DHPP, and Bordetella as a PDF or clear photo with the vaccine name and date visible, dated at least 7 days before your visit, per our Vaccination Policy.

Finding Your Dog's Report Card and Photos

Your dog's Report Card (Pupdate) is shared with you by email or text link once it's ready. Photos and videos attached to it can also appear on your dog's portal profile and in your Adventure Album as they're uploaded, so check both if you're looking for something you saw in a message earlier. Pupdates & Adventure Album covers what a Pupdate contains, how often yours arrives, and how to download the media to your own device.

Notifications, and Which Ones You Can Turn Off

Three kinds of notice make up most of what you'll see in the Notifications Center: missing profile details, a missing or expired vaccination, and a PreCheck form that speeds up drop-off on the day. Each one links to the exact page that resolves it, and it disappears on its own once the step is done. A PreCheck notice also clears if your dog is already checked in.

To adjust what reaches you outside the portal, go to Profile (or My Account), then Contact and Notification Preferences. Verify your email address and mobile number there, then switch the email and SMS categories you want on or off.

A handful of notices stay on no matter what you set, because missing one affects your dog's care or your ability to pick them up: reservation confirmations, changes, and cancellations; deposit or balance notices tied to an active booking; PreCheck and other required forms; missing or expired vaccination records; pickup and checkout timing; and anything urgent about the facility or your dog's health and safety. Those will still reach you, and they will still appear in the portal either way.

Common Snags and Fixes

Most of what trips people up clears with one of these:

Can't submit a booking request? Check the Notifications Center first. The portal blocks submissions until required items, usually a vaccine record or an unsigned agreement, are cleared.
Upload keeps failing? Convert a HEIC photo to JPG or PDF and try again; a smaller file size usually resolves it.
No pets listed on your account? Contact Support to link your profile to your pet's record.
Calendar not showing a booking? Refresh the page, log out and back in, and confirm you're viewing the right dog and location.
Not getting email or text alerts? Check your spam and junk folders first, then add our address to your contacts. If texts are the problem, confirm SMS is enabled on your line, not only in your preferences.
Can't find a service you expected, or a DaySchool/DayCamp window shows no openings? Try another location or a different date range. Some services are seasonal or released in limited windows, so contact Support if it still isn't listed, and ask to be notified when a spot opens.
Private Lesson not showing as bookable? That's a per-location option. Message your trainer or Support directly instead of waiting for it to appear on its own.

A few things genuinely need a person on our end, not another attempt at the same step. If a notification won't clear even though you've completed it, say a vaccine you already uploaded, refresh the page and recheck the date on file before assuming it's stuck; if it's still showing after that, it's a Support issue. The portal also can't create availability, a pet record, or a location option that doesn't exist yet, so those always route to Support instead of sitting in a setting you can toggle yourself.

First-Time Setup Checklist

Getting this done early is the point of the portal: vaccination records, signed agreements, and payment details get settled days ahead, not at the front desk while your dog pulls toward the door. Before your first visit, work through this once:

Log in and confirm your email and password work, or finish setting up if you're new.
Upload current Rabies, DHPP, and Bordetella records.
E-sign the required agreements.
Add feeding and medication notes to your dog's profile.
Confirm a payment card is on file.
Check the Notifications Center one more time. A clear inbox is the surest sign you're ready to submit a request.

After that first setup, most pet parents only touch three things regularly: Calendar to double-check a date, Book to add a new service, and Notifications to catch anything before it becomes a problem at drop-off.

If Your Dog Is Unwell

If your dog is showing symptoms of illness, don't try to work it out through the portal at all. Talk to your veterinarian first, then see our Health of the Pet guide for what to do before your next visit.

For anything here that needs a real person rather than a portal step, the Guest Support Team is one message away: enroll@partnersdogs.com by email, or the "Schedule a Call" link on partnersdogs.com if talking it through beats typing it out. "Contact Us" on the same site works too.

Frequently Asked Questions

How do I book boarding through the portal?

Go to Book, choose Boarding, pick your dates and location (remember the 3-night minimum), add any care notes, and submit. You'll get a confirmation once it's processed.

Can I change or cancel a reservation after I've submitted it?

Yes. Open the reservation from your bookings list in the portal and choose Edit or Cancel.

How do I enroll in a Group Class?

Go to Classes, pick your grade level and a time that works, then Enroll. If you're new to classes, book a PD360 Assessment first so we can place you correctly.

I don't see any open dates for DaySchool or DayCamp. What does that mean?

It usually means that window is fully booked. Contact Support, and we can let you know if you'd like to be notified when a spot opens.

Where do I sign my agreements?

Under Agreements in the portal. Open each document, read it, and e-sign it there. Anything missing or nearing expiration is flagged for you.

How far ahead do I need to upload vaccination records?

At least 7 days before your dog's visit. Upload Rabies, DHPP, and Bordetella as a PDF or photo with the vaccine name and date visible.

Can I book more than one service in a single visit to the portal?

Yes. Each service appears as its own entry on your dog's schedule once submitted.

How are Rattlesnake Avoidance and similar events booked?

Those are booked from the Snake Avoidance event page on partnersdogs.com, not through the portal. Our Rattlesnake Avoidance guide covers what the session involves before you pick a date.

What if I miss a class?

Check your class confirmation for make-up details, or contact Support. Availability for make-ups varies by class and location.

Vaccination status is one of the most common things holding up a booking, so our Vaccination Policy is worth reading alongside this guide. If your dog is unwell before a visit, Health of the Pet walks through what to do. Holiday Hours & Seasonal Events covers closures the portal calendar won't flag on its own. Not sure which day program fits? DaySchool and DayCamp both lay out exactly what their day looks like.

Once your Notifications Center is clear, Classes is the fastest place to see what's open: browse by grade level and enroll directly through Group Classes.