Parent Portal Walkthrough & Guide

A comprehensive guide to using Gingr's Parent Portal for booking services, enrolling in classes, arranging boarding and camp, managing agreements, and troubleshooting common questions.

The Gingr Parent Portal is designed to simplify the booking process for a variety of services, including training classes, boarding, daycare, and camp. Additionally, the portal allows you to manage required agreements, review your dog’s schedule, and receive updates. This guide will walk you through each essential process, providing step-by-step instructions and answers to frequently asked questions.


Topics Covered

  • Booking services (boarding, training, daycare, etc.)
  • Enrolling in classes
  • Scheduling boarding and camp days
  • Managing agreements and documents
  • FAQs for troubleshooting and common tasks

Overview of the Parent Portal

The Gingr Parent Portal offers:

  1. A streamlined way to view and book services.
  2. Easy access to manage or modify bookings.
  3. Digital agreement management.
  4. A calendar view to track your dog’s schedule and appointments.

How to Book Services on Gingr

1. Booking a Service

  • Login: Access your Parent Portal account.
  • Select the Service: Choose the service type (e.g., daycare, grooming, training) and check availability.
  • Confirm Booking: Follow prompts to select dates, add any special instructions, and complete the booking.

2. Booking a Class

  • Explore Classes: Browse available group classes based on skill levels and your dog’s training needs.
  • Register: Select the class, register your dog, and review the confirmation.
  • Track Schedule: Your scheduled classes will appear on your calendar for easy access.

Arranging Boarding or Camp Services

1. Boarding Booking

  • Choose Boarding Service: Select dates for your dog’s boarding stay and add any necessary care instructions.
  • Confirm Reservation: Check availability and follow prompts to complete your reservation.

2. Scheduling Camp Days

  • Select Camp Days: Review available dates on the portal calendar and select open camp days.
  • Register and Confirm: Your selected dates will appear on your dog’s schedule in the portal.

Managing Agreements

To ensure all required documents are up-to-date:

  1. Access Agreements: Go to the “Agreements” section in the Parent Portal.

  2. Review and Sign: Open each agreement, read the terms, and sign digitally.

  3. Monitor Expiration Dates: Gingr will notify you if agreements are expiring or need renewal.


Onboarding Process for New Users

  1. Create Your Account: Register through an email invitation or directly on Gingr.
  2. Add Pet Information: Complete your pet’s profile with health, vaccination, and other details.
  3. Review Services: Explore available services for future bookings.
  4. Complete Agreements: Sign and update any required agreements to keep your profile current.

Frequently Asked Questions (FAQs)

1. How do I book a boarding stay for my dog?

  • Answer: Go to "Boarding" under services, choose your dates, add special care instructions if needed, and confirm.

2. Can I modify or cancel a booking?

  • Answer: Yes, access your bookings in the Parent Portal, select the reservation, and choose the "Edit" or "Cancel" option.

3. How do I enroll my dog in a training class?

  • Answer: Browse the "Classes" section, select a class based on skill level, register your dog, and confirm the enrollment.

4. What should I do if I can’t see available dates for camp?

  • Answer: Contact support if no dates are available, as this may mean camp is fully booked. You may request to be notified if a spot opens.

5. Where can I find the agreements I need to sign?

  • Answer: Go to "Agreements" in the Parent Portal. From there, you can view and sign any pending agreements.

6. How do I check my dog's schedule for upcoming bookings?

  • Answer: In the Parent Portal, go to "Calendar" or "My Schedule" to see all your dog's upcoming appointments and classes.

7. Can I book multiple services at once?

  • Answer: Yes, Gingr allows you to book various services. Each booking will appear individually on your dog’s schedule.

8. Will I be notified of any changes to my bookings or classes?

  • Answer: Yes, Gingr sends notifications for any updates, changes, or cancellations. Ensure your contact details are current to receive alerts.

9. What if I miss a training class?

  • Answer: Contact support to discuss rescheduling or make-up options, as availability may vary.

10. Is there a way to see all the services I have booked for my dog?

  • Answer: Yes, the calendar in the Parent Portal displays a comprehensive view of all booked services.


This guide provides everything needed to make full use of Gingr’s Parent Portal, ensuring a smooth and convenient experience with Partners Dog School. For further assistance, contact support through the portal’s help section.