General Booking Policies

Quick Answer

Camp reservations at Partners Dogs hold with a $100 deposit: never refunded as cash, but converted to store credit if you cancel 48 or more hours out, and applied to administrative fees on shorter notice. Every dog also needs current vaccinations dated at least a week ahead, seasonal flea and tick coverage, and a minimum age of 20 weeks before their first visit.

The Deposit Policy

Camp reservations (Foundation Camp, Behavior Camp, and Transform Camp) hold with a $100 deposit. Reserving a date blocks a trainer's schedule, holds your spot in the program, and starts prep on your dog's file, none of which unwinds cleanly if a booking falls through at the last minute.

The deposit is never refunded as cash: it can't come back as a credit card refund, a check, or a cash payment. With at least 48 hours' notice before your date, it converts in full to store credit, a credit on your account usable toward any future service or in-store purchase. Inside that 48-hour window, the deposit may instead go toward administrative fees: the scheduling, staff prep, payment processing, and document work tied to a booking that falls through late.

That pairing is the whole policy. It holds the calendar for us, and it means an honest change of plan costs you flexibility, not money, as long as you give 48 hours' notice. Rescheduling instead of canceling keeps your deposit intact and simply moves it to the new date.

Other bookings (Dog Boarding, DaySchool, Private Lessons, and Group Classes) may carry their own advance-payment terms, and some events and peak periods have program-specific terms of their own. Ask at booking if you're not sure what applies to your reservation.

Vaccinations and Flea and Tick Coverage

Dogs share hallways, play yards, and classroom floors here, so a single unvaccinated or symptomatic dog can put an entire group at risk in one visit. Current vaccines and flea and tick coverage before drop-off keep that risk low for every dog on the property, including the ones who arrive the following week.

Vaccines need roughly a week's head start on your visit date, so they've had time to actually take effect before your dog walks in. Our Vaccination Policy article lists every required vaccine, the minimum spacing between doses, and how we confirm what's on file. Keeping that paperwork current in your Pet Parent Portal means a drop-off never stalls over a missing record.

A vet-approved flea and tick product is non-negotiable from May into November. Arizona's parasite season barely slows down the rest of the year, so we'd rather see year-round coverage than a seasonal one. Show up during peak season without it and we can still get you in: we'll apply Frontline on-site for a fee.

Age and Life-Stage Requirements

20 weeks is the age floor for any in-facility program, and full vaccination has to land alongside it. Younger pups aren't shut out: foundational work at home, paired with an online Private Lesson, gets them ready to start the moment they hit that mark.

On the other end, a senior dog 10 years or older is welcome as long as they can stand and walk on their own. When a dog's condition points toward needing closer veterinary care, we'll steer you toward a vet-managed option in place of an in-facility booking.

Medications During Your Dog's Stay

We can administer routine medications with clear owner instructions on dose and timing. Restricted or organ-function medications need manager approval first, and if a medication requires an injection, we may recommend that care come from a veterinarian.

Bedding and Toys: What You Can Bring

We don't allow outside bedding or toys by default, since anything unfamiliar in a shared space is one more thing to sanitize and monitor. The rare exception clears manager approval when you email or ask a manager in advance: a bed or toy that is machine washable, durable enough that your dog can't destroy it, and genuinely essential to their comfort. Items that don't meet those three tests, or exceptions requested at drop-off instead of ahead of time, usually won't be approved.

Booking, Step by Step

Get a cost estimate if one applies, and confirm your dates.
Place your deposit to lock in the reservation.
Complete the requirements: upload vaccination records, sign the required agreements, and confirm flea and tick coverage during peak season, all through your Pet Parent Portal.
Arrive on time with any pre-approved items and clear, written feeding and medication instructions.
At pickup, settle any remaining balance and review your dog's updates with the team.

If Your Plans Change

Let us know as soon as your plans shift, rather than waiting until the date arrives. A change made with 48 or more hours' notice keeps your full deposit as store credit, no questions. Inside 48 hours, we may apply some or all of that deposit to administrative fees instead, since a late cancellation still ties up the staff time and booking window we'd already set aside.

If you're paying through third-party financing, check your lender's terms before you cancel: financed services are typically not refundable once the loan has funded, even when our own cancellation window would otherwise apply. See Financing Options for how that works.

If Your Dog Is Not Feeling Well Before Drop-Off

Coughing, sneezing, GI upset, or any other sign of a possible infection means keeping your dog home and calling us, not pushing through the visit. Call as early in the day as you can.

A health hold runs through the same cancellation window as any other date change, so the earlier we know, the more of your deposit moves with the new date. Our Vaccination Policy and Health of the Pet guide cover the symptom-free timeline, so you know exactly when your dog is cleared to come back.

When to Reach Out Before You Book

An injectable, a controlled substance, or any medication tied to organ function calls for a veterinarian's care, not ours; we'll say so plainly when that's what your dog needs. A senior dog whose mobility or condition looks like too much for a group setting gets the same answer, with a vet-managed alternative recommended instead of a facility stay.

Flag it before you reserve, not at drop-off: a dog easing back in after an illness, a dosage question, or anything else about your dog's health that feels borderline is worth a message to booking first. Email enroll@partnersdogs.com; partnersdogs.com also carries a "Schedule a Call" option for anyone who'd rather hash it out on the phone.

Medical disclaimer: This section covers booking and scheduling policy, not medical guidance. Your regular veterinarian or the nearest emergency clinic is the right call for anything diagnostic or treatment-related.

Habits That Keep Booking Simple

Most booking friction traces back to something that could have been handled a week earlier:

Renew flea and tick coverage each spring before the required window opens in May, so nobody is sorting it out at the front desk on drop-off morning.
Keep vaccine records, medications, and emergency contacts current in your Pet Parent Portal year-round, not just at your first booking. It's the version we're working from at drop-off.
Ask about bedding or toy exceptions before drop-off day, not at the door. A manager needs time to review the request, and last-minute asks are harder to approve.
If your dog is showing any symptom you've noticed at home, even a mild one, mention it when you call to reschedule. A heads-up we get in advance is easier to plan around than one we discover at check-in.
Check Holiday Hours & Seasonal Events before booking around a holiday week, since closures and early-close days change drop-off and pickup timing.

Frequently Asked Questions

Why are deposits non-refundable, and when do they become store credit?

Because it holds a trainer's time and a spot in the schedule from the moment you reserve. The deposit never comes back as cash, but with 48 hours' notice it converts in full to store credit, so an honest change of plan costs you nothing. It protects the calendar without punishing a family whose week fell apart.

Can I move my dates without losing my deposit?

Yes. Reschedule instead of canceling and your deposit carries over in full to the new date.

What happens if I need to cancel inside the 48-hour window?

The deposit isn't refunded as cash, and some or all of it may go toward administrative fees instead of converting to store credit, since a late cancellation still ties up staff time and a booking slot we can't easily fill.

What flea and tick products do you accept?

Any veterinarian-approved flea and tick preventative works, topical, oral, or collar. If you arrive during the required season without coverage, we can apply Frontline on-site for a fee.

Can I bring my dog's own bed or toy?

Not by default. The rare exception needs to be machine washable, durable, and essential to your dog's comfort, and it needs manager approval arranged before drop-off.

My puppy is under 20 weeks. Can we still work with you?

In-facility programs start at 20 weeks, with vaccinations complete. Before that, we recommend at-home foundational work, often paired with an online Private Lesson, so your pup is ready to join a class the week they qualify.

Two articles are worth a look before your first booking: our Vaccination Policy covers the full requirements and timing, and the Pet Parent Portal Guide is where you keep those records and your signed agreements current. If your dog shows any symptoms beforehand, Health of the Pet explains what we watch for and how a symptom-free return works. Paying through a lender? Financing Options covers refund terms once a loan has funded, and Holiday Hours & Seasonal Events is worth checking before you book around a closure or an early-close day.

A Foundation Camp reservation runs on the exact terms above: a $100 deposit, and a 48-hour window to move your date and keep the full value as store credit.