General Booking Policies

At Partners Dog School, our booking policies are designed to ensure that we can provide a high-quality, consistent service for all our clients. As a small business dedicated to dog training and care, we appreciate your support and understanding. Our policies below outline the important aspects of deposits, cancellations, and safety measures to create a fair and reliable environment for everyone.

Overview of Booking Policies

Key Topics Covered:

• Deposit Policy and Non-Refundable Terms
• Flea & Tick Prevention Requirement
• Bedding and Toy Guidelines
• Cancellation Policies and Store Credit Options
• Age & Care Policy

Each of these policies has been thoughtfully crafted to ensure safety, cleanliness, and flexibility while helping us maintain smooth operations.

Deposit Policy

When booking a service, a deposit is required. Here’s what you need to know:

• Non-Refundable Nature: All deposits made are non-refundable, which means they cannot be returned in the form of a cash or credit card refund.
• Transferable to Future Services: If you need to reschedule, your deposit can be applied to any future service at Partners Dog School.
• Administrative Fees for Full Cancellations: In the event that all services are canceled, the deposit will cover administrative fees related to processing and document management, including associated merchant fees.

This policy supports our operational costs while providing flexibility in rescheduling for our clients.

Flea & Tick Prevention Requirement

To maintain a safe and healthy environment, we require all dogs entering our facility to be on a flea and tick preventative during peak months.

• Mandatory Period: Flea and tick prevention is required between May and November.
• Year-Round Recommendation: Although required seasonally, we recommend using flea and tick preventatives year-round for your dog’s overall health.
• Preventative Application Option: Clients may apply preventatives on their own or have our team apply Frontline for a fee.

Keeping all dogs free from fleas and ticks ensures a comfortable and hygienic environment for both dogs and staff.

Bedding & Toy Policy

In the interest of sanitation and safety, we have specific guidelines for outside items such as bedding and toys.

• No Outside Bedding or Toys: We typically do not allow outside bedding or toys to maintain a clean and safe environment.
• Special Items: If there is a particular item that you and your dog would like to bring, and it meets certain conditions, please contact a manager. The item must be:
  • Machine washable
  • Proven to be durable (not easily destroyed by your dog)
  • Very important to you and your dog

Any exception is reviewed on a case-by-case basis, with manager approval.

Cancellation Policy

Our cancellation policy provides options for rescheduling and store credits to maintain a fair approach for all clients.

• 48-Hour Notice for Store Credit: Cancellations made 48 hours in advance are eligible for store credit, allowing you to use your payment toward future services.
• Late Cancellations (Within 48 Hours): For cancellations made within 48 hours of the appointment time, we may apply a portion of the payment to cover administrative fees. This supports our staff's preparation efforts and helps offset lost booking time.

Age & Care Policy

While we avoid limiting any dogs from attending our school, we do have somewhat of a minimum and maximum age that we can effectively & safely serve at our school.

• 20-Week Minimum: We do required dogs to be at least 20 weeks old and up to date on all vaccinations in order to begin their training at the school. However, we can do in-home lessons until that age requirement is met.
• 10+ Year Old Dogs: We are happy to care for "senior" dogs, however we do require that they are able to stand and walk under their own power. We also reserve the right to recommend care by a veterinarian, if we feel that we cannot safely abide by specific requirements.
• Organ-Function Medications: We are happy to prepare medications for all dogs. However, if any medications are "restricted" or related to organ function, they must be approved by a manager. If any medication requires an injection, we may recommend that care be provided by a veterinarian.

Common Questions and Answers

1. Why are deposits non-refundable?
Deposits are used to secure your booking and cover costs associated with planning and preparing for your dog’s care. For full cancellations, deposits help offset administrative fees.

2. Can I get a refund if I cancel within the 48-hour window?
Refunds are not available for cancellations within 48 hours. Instead, we provide store credit if canceled before 48 hours. For late cancellations, deposits may be applied toward administrative fees.

3. What flea and tick preventatives do you accept?
We accept any veterinarian-approved flea and tick preventative. We also offer an on-site application of Frontline for an additional charge if needed.

4. What kinds of bedding or toys might be approved?
Items that are durable, machine washable, and essential to your dog’s comfort may be considered for approval by a manager. Items not meeting these requirements may not be permitted.

For additional questions or assistance with booking, please contact our support team. We look forward to providing you and your dog with a safe, supportive environment here at Partners Dog School.