General Booking Policies
(~6 min) How deposits, cancellations, health requirements, and other important policies work at Partners Dog School—so booking is smooth and predictable.
Overview
At Partners Dog School, our booking policies are designed to ensure that we can provide a high-quality, consistent service for all our clients. As a small business dedicated to dog training and care, we appreciate your support and understanding. Our policies below outline the important aspects of deposits, cancellations, and safety measures to create a fair and reliable environment for everyone. Please review the sections below before reserving dates so there are no surprises at check-in or pick-up.
Topics
Deposit Policy (Non-Refundable, Transferable)
When booking almost any service, a deposit is required. Here’s what you need to know:
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Non-refundable: All deposits made are non-refundable, which means they cannot be returned in the form of a cash, credit card, or other type of payment as a refund.
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Transferable if you reschedule: If you need to move dates, your deposit can be applied to any future service at Partners Dog School.
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Full cancellations: In the event that all services are canceled, the deposit will cover administrative fees related to processing and document management, including associated merchant fees.
Tip: If your plans are uncertain, rescheduling (not canceling) preserves your deposit value.
This policy supports our operational costs while providing flexibility in rescheduling for our clients.
Cancellation Policy
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48-hour window: Cancel at least 48 hours before your appointment to receive store credit toward a future service.
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Inside 48 hours: Late cancellations may be partially or fully applied to administrative fees to offset staff prep and the lost booking window.
Flea & Tick Prevention (Seasonal Requirement)
To maintain a safe and healthy environment, we require all dogs entering our facility to be on a flea and tick preventative during peak months.
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Required: All dogs must be on a veterinarian-approved flea & tick preventative from May through November.
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Recommended year-round: For Arizona pets, a year-round plan is often the safest option.
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On-site option: We can apply Frontline for a fee if you need help at drop-off.
Keeping all dogs free from fleas and ticks ensures a comfortable and hygienic environment for both dogs and staff.
Bedding & Toys (What’s Allowed)
In the interest of sanitation and safety, we have specific guidelines for outside items such as bedding and toys.
- No Outside Bedding or Toys: We typically do not allow outside bedding or toys to maintain a clean and safe environment.
Possible exceptions (manager approval required):
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Machine-washable
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Durable (your dog cannot easily destroy it)
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Truly essential to your dog’s comfort or care
Please email or speak with a manager in advance to request an exception. Any exception is reviewed on a case-by-case basis, with manager approval.
Age & Care Policy (Puppies, Seniors, Medications)
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Minimum age: Dogs must be 20 weeks+ and fully vaccinated to participate in in-facility programs.
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Before 20 weeks, we’re happy to recommend in-home lessons until your pup meets requirements.
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Senior dogs (10+ years): Welcome if they can stand and walk unassisted. If a dog’s condition suggests they’d be safer under veterinary care, we may recommend a vet-managed alternative.
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Medications: We can administer routine medications with owner instructions.
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Manager approval required for restricted or organ-function medications.
- If any medication requires an injection, we may recommend that care be provided by a veterinarian.
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Health & safety reminder: If your dog shows coughing, sneezing, GI upset, or other potential infectious symptoms, please keep them home and notify us. See our Vaccination & Health guidance for details (symptom-free timeline and return-to-training steps).
How Booking Works (Quick Flow)
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Get an estimate (if applicable) and confirm dates.
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Place your deposit to reserve.
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Complete requirements: Upload vaccinations, sign agreements, confirm flea/tick coverage (seasonal).
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Arrive on time with any pre-approved items and clear care instructions (feeding/meds).
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Pick-up: Settle any balance and review your dog’s updates.
Refunds & Credits (What to expect)
Our refund policy provides options for rescheduling and store credits to maintain a fair approach for all clients.
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Deposits: Non-refundable; transferable when you reschedule.
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Store credit: Cancellations made 48 hours in advance are eligible for store credit, allowing you to use your payment toward future services.
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Late changes: For cancellations made within 48 hours of the appointment time, we may apply a portion of the payment to cover administrative fees. This supports our staff's preparation efforts and helps offset lost booking time.
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Special programs: Some events or peak periods may have program-specific terms.
Note: If you are using third-party financing, please review lender terms; financed services are typically not refundable once funded. See Financing Options, here.
Common Questions & Answers
Why are deposits non-refundable?
Deposits secure staff, space, and prep time. Non-refundable deposits help us maintain quality and availability for all families.
Can I move my dates without losing the deposit?
Yes, deposits are transferable when you reschedule instead of canceling.
Can I get a refund if I cancel within the 48-hour window?
Refunds are not available for cancellations within 48 hours. Instead, we provide store credit if canceled before 48 hours. For late cancellations, deposits may be applied toward administrative fees.
What flea/tick preventatives are accepted?
We accept any veterinarian-approved flea and tick preventative. We also offer an on-site application of Frontline for an additional charge if needed.
Can I bring my dog’s bed or favorite toy?
By default, no. For rare exceptions, the items must be durable, machine washable, and essential to your dog’s comfort, these are then subject to Manager Approval. Items not meeting these requirements may not be permitted.
My dog is under 20 weeks—can we bring the dog in?
In-facility programs begin at 20 weeks (with full vaccinations). Before that, we can suggest in-home lessons.
My senior dog needs meds—can you administer them?
Yes, for most routine meds (with clear instructions). Restricted/organ-function meds need manager approval; injections may require a veterinary setting.
Glossary
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Store Credit: A credit on your Partners account you can apply to future services or in-store purchases after an eligible cancellation.
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Administrative Fees: Costs that cover scheduling, staff prep, payment processing, and documentation when bookings are canceled late.
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Manager Approval: Required when requesting policy exceptions (e.g., outside items, certain medications).
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Flea & Tick Season: May–November window when preventatives are mandatory.
Additional Resources
- Vaccination Policy — requirements, verification, symptom-free return.
- Health of the Pet (Parent Guide) — what to do if your dog is unwell.
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Parent Portal Guide — booking steps, uploads, agreements, notifications.
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Holiday Hours & Seasonal Events — closures/early-close days that may affect bookings.
These policies keep training safe, sanitary, and reliable for every dog and family. The fastest way to protect your spot is to reserve with a deposit, keep health requirements current, and give 48-hour notice if plans change. If you need an exception (outside items, special meds) or have questions about timing, reach out—we’re happy to help you set up a smooth visit.